Return Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at alderandnest@gmail.com.
Returns must be requested before items are sent back.
Approved returns should be sent to the following address:
[INSERT RETURN ADDRESS]
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Sale items
- Gift cards
- Custom or made-to-order items
- Personalized products
If you are unsure whether your item qualifies for return, please contact us before purchasing.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once the return is approved, you may place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Returned items must be unused, in original condition and packaging, with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved, please contact us at alderandnest@gmail.com.